Employee surveys are meant to be listening tools. We ask our people to share their perspectives because we want to understand what’s working and where things need to improve within our organisations.
But as communicators, are we really listening? Or do we focus on the metrics that are easiest to report and conveniently demonstrate our value?
And in doing so, do we risk overlooking the richer insights that could drive positive action and bring us closer living our stated values?
In the current issue of Culture Cues, this question is explored, alongside ways to avoid falling into this trap.
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